Shipping policy
Maximum Canine
Shipping & Fulfillment Policy
1 · Scope
This policy covers all physical products purchased through Maximum Canine’s U.S. direct-to-consumer channels—both deliveries within the contiguous United States and local-pickup orders collected at our Deer Park, NY facility.
2 · Definitions
| Term | Meaning |
|---|---|
| Business Day | Monday – Friday, excluding U.S. federal holidays |
| Cut-Off Time | 5:00 PM Eastern on Business Days |
| Handling Time | Time from Order Confirmation to carrier hand-off or staging for pickup (2-3 Business Days) |
| Transit Time | Time from carrier scan to first delivery attempt (3-7 Business Days for ground service) |
3 · Order Processing & Handling
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Orders confirmed before 5 PM ET process the same Business Day.
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Orders confirmed after 5 PM ET process the next Business Day.
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Standard Handling Time: 2 – 3 Business Days.
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You will receive:
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Order-Confirmation E-mail (immediately after checkout)
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Shipment-Notification E-mail with tracking once the package departs
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4 · Shipping Methods & Charges
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Real-Time Rates – Exact shipping charges (and any expedited or special services) are calculated and displayed at checkout based on weight, dimensions, destination, and service level.
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Free Shipping Promotions – If we run a temporary free-freight promotion, details and qualifying criteria will be stated both in the promotion banner and in this section for the duration of the offer.
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Carrier Delays – Weather or operational disruptions may extend transit times; we appreciate your patience in such cases.
5 · Special-Handling Items
| Category | Service Level | Additional Details |
|---|---|---|
| Raw Food & Perishables | Expedited Ground or 2-Day Air (Mon–Wed ship-outs only) | Insulated packaging and gel packs are used. Raw-food orders placed after Wednesday 5 PM ET ship the following Monday to avoid weekend transit. Not eligible for free-shipping promos. |
| Oversized Items (Treadmills, Crates, etc.) | LTL Freight | Transit may take 7–10 Business Days after carrier pick-up. Curbside delivery; adult signature required. Freight surcharges are calculated at checkout. |
6 · Local Pickup (Free)
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Location: 1011 Grand Blvd, Deer Park, NY 11729
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Ready in: 1–2 Business Days. We’ll e-mail “Ready for Pickup” instructions.
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What to bring: A copy of the e-mail + government-issued photo ID.
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Orders not collected within 7 calendar days may be restocked and refunded (less non-recoverable fees).
7 · Tracking & Order Status
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Tracking numbers activate within 48 hours of the Shipment-Notification e-mail.
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If tracking shows no movement for two full Business Days, contact Customer Support (see §10).
8 · Address Accuracy & Undeliverable Packages
Customers are responsible for entering a correct, deliverable address at checkout.
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Undeliverable or refused packages will be processed per our Returns & Refunds Policy (re-shipping fees may apply).
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We cannot re-route shipments once they have left our facility.
9 · Holiday & Peak-Season Notice
During November-January or other peak periods, Handling Time may extend to 4–5 Business Days. Any temporary adjustments will be posted at checkout and on this page.
10 · Need Help?
Phone: +1 (631) 940-1511
E-mail: contact@maximumk9service.com
Hours: Mon – Fri 9 AM – 5 PM ET (responses within one Business Day)
Returns & Refunds
For information on our 30-day return window, item eligibility, and refund timelines, please see the separate Refund & Return Policy.