Refund policy
Return & Refund Policy
1 · Return Window
You may request a return within 30 days of the delivery date (as shown on the carrier’s tracking).
2 · Eligibility Requirements
To qualify, items must be:
-
Unused & Unworn — no fur, odors, wear, or alterations
-
In Original Packaging — all tags, accessories, manuals, and branded boxes intact
-
Accompanied by Proof of Purchase — order ID, receipt, or packing slip
Return-Shipping Costs
If we shipped the wrong or defective item, we cover return freight.
For all other returns, the cost of the prepaid label is deducted from your refund.
3 · How to Start a Return
-
Email contact@maximumk9service.com with your order number, the item(s) you wish to return, and the reason.
-
If approved, you’ll receive an RMA number and prepaid label plus packing instructions.
-
Ship the item within 7 calendar days of RMA issuance. Packages without an RMA will be refused.
4 · Damaged, Defective, or Incorrect Items
Inspect your shipment upon arrival. Report any damage, defect, or packing error within 7 days (include photos). We will arrange a free replacement or full refund.
5 · Non-Returnable Items
-
Perishables (raw food, treats, supplements)
-
Custom or personalized products
-
Opened personal-care items (shampoos, balms)
-
Hazardous goods (flammable sprays, pressurized canisters)
-
Final-sale items & gift cards
Unsure about an item? Contact us before purchasing.
6 · Exchanges
Need a different size or product quickly?
-
Place a new order for the desired item.
-
Return the original under this policy; we’ll process the refund once it arrives.
7 · Refunds
| Stage | Typical Timeframe |
|---|---|
| Return transit to warehouse | 3 – 7 business days |
| Inspection & approval | Within 2 business days |
| Refund issued | Within 7 business days of approval |
8 · Questions?
Email contact@maximumk9service.com or call +1 (631) 940-1511 (Mon–Fri 9 AM – 5 PM ET). We respond within one Business Day.