Training Facility Rules and Policies
● ALL dogs entering the facility must be up to date on Rabies, DA2PP, and Bordetella vaccines; please bring proof of vaccinations with you; Bordetella must be done within the last 6 months
● Dogs must be on a leash unless instructed by a Maximum K9 employee
● Dogs may not interact with each other without permission from an instructor
● Humans are not allowed on any of the training equipment
● Owners are responsible for cleaning up after their dog both inside and outside the facility; failure to do so may result in removal from the facility
● Children must be accompanied by a responsible adult and act in a controlled manner; yelling and running
upsets and excites many dogs
● Nobody is allowed in the kennel area without a Maximum K9 employee
● When touring the kennels, do not attempt to interact with any dogs that are staying with us
We must receive proof of Rabies, Distemper combo, and Bordetella vaccinations at least 48 hours prior to your first lesson or grooming appointment; if you do not provide proof of vaccinations prior to your appointment, Maximum K9 reserves the right to cancel your appointment.
Cancellation, rescheduling, and no-show policy:
In order to accommodate as many clients as possible, we require 24 hours' notice either given in person or by direct phone contact if you need to cancel or reschedule otherwise the lesson is forfeited. We will not accept notice left on an answering machine or via email. Please understand that our schedule is very crowded and your original lesson time may not be available.
Each private package is allowed one make-up lesson with 24 hours notice either given in person or by direct phone contact. Rescheduled lessons may only be rescheduled during our trainers' allocated make up hours time. Additional cancellations will be forfeited at the discretion of Maximum K9 Service.
Board and train appointments must be canceled with at least 5 days' notice in order for us to refund your 50% deposit.
We do not offer refunds for unused training sessions once the package has started. For PRIVATE lessons, you can request store credit for unused lessons up to 24 hours prior to the start of your second lesson.
Maximum K9 cannot guarantee the outcome of training because different dogs will always have different outcomes and there are many different factors that affect the training such as consistency at home, natural temperament, pre-existing behaviors, etc. We do, however, guarantee that we will work with you to create a training plan, ensure that you understand your training plan and how to handle your dog in situations where problems may arise, and address as many concerns as possible during the training program. Dogs that have severe pre-existing behavioral issues may need to be continually monitored and worked with. Maximum K9 offers support in the form of our Lifetime Class with trainer approval and recommendations for continuing training as your dog progresses.
Group Obedience Policy
Because our group obedience classes are taught with a scheduled curriculum, we are unable to provide make-ups for missed classes. We will make the class available on Zoom during normal class time so that you can attend virtually and we will give you the paperwork with the lesson from the day. There are no refunds or transferring class credit to another class for group classes.
Board and train:
To schedule a board and train you must leave a 50% deposit, the remainder of the balance must be paid upon drop off. Food is not included in your dog’s stay so please bring enough food to last at least 3 meals passed the expected completion date.
At any time during training, we may take pictures or videos of the training process. This media may be put on social media or for marketing purposes. For the privacy of all clients, their dogs, and our staff members, clients are prohibited from recording photos or videos while in our facility or participating in off-site training, unless expressly authorized by a member of the Maximum K9 Staff.
In order to schedule a private or group training session or package, payment must be made in full at the time of booking.
To schedule boarding you must leave a 50% deposit, the balance must be paid upon dropping your dog off. Maximum K9 requires 3 days' notice to cancel boarding, if you do not give the required notice you forfeit your deposit. During holiday weeks, we require 7 days' notice to cancel boarding otherwise you forfeit your deposit.
You must give an exact end date to your dog’s boarding stay; if you must leave the dog with us for longer than initially scheduled, we require 48 hours' notice, subject to our kennel availability. Dogs must be picked up by the scheduled time, if you cannot pick up the dog on time you must inform us as early as possible and we reserve the right to charge additional boarding fees. You are responsible for your pet’s food, please be sure to bring at least two extra servings of food in case you cannot pick your dog up on the scheduled day. All pick-ups or drop-offs on holidays must be during scheduled business hours.
In the unlikely event of illness or injury, we will attempt to notify you as quickly as possible. If we cannot reach you or in the event of an emergency, Maximum K9 may seek veterinary care and make healthcare decisions at your expense. If your pet requires medical treatment in possible connection to our services, you must contact Maximum K9 before seeking veterinary care - with the exception of severe emergencies - and release all medical reports to us. Maximum K9 Service is not financially liable for any medical treatment required during or after services are provided; we take care of animals as though they are our own but it is always possible for dogs to become sick, stressed, or injured during free time, training, or kennel time. The client acknowledges when putting multiple dogs in one area there is always the possibility and inherent risk of the transmission of illnesses such as kennel cough, common colds, etc, similar to the risk associated with sending a child into a school. Maximum K9 takes every possible measure to prevent the occurrence of any illness and to isolate it when it does occur These measures include a regular cleaning schedule, a special UV air filtration system, as well as stringent and extensive safety and wellness checks each day for every dog, Even the most meticulous practices cannot 100% prevent the outbreak of illnesses. Maximum K9 is not liable for the cost of veterinary treatment should a dog become sick during or after their stay with us.
If you do not contact us within 7 days of your dog’s scheduled end of boarding, we reserve the right to bring your dog to a shelter or rescue. All fees incurred over this time will be the responsibility of the owner, as are any fees involved with turning the dog over to the shelter or rescue.
EXPRESS ASSUMPTION OF THE RISK RELEASE AND WAIVER OF LIABILITY INDEMNIFICATION AND HOLD HARMLESS AGREEMENT
This agreement between K9 PLUS CORP., a New York Corporation with offices located
at 1011 Grand Blvd., Deer Park, N.Y. 11729, doing business as “Maximum K9 Service”,
“Maximum K9 Nutrition”, “Max Natural Dog Co.”, “Secreti Haus Rottweilers”,
“Maximum K9 Detection Service” and all other of its related business enterprises (hereinafter,
collectively referred to as “K9”);
WHEREAS, K9 is in the business of providing various products and services for dogs,
and involving dogs, including, without limitation: training in K9’s facility; training outside of
K9’s facility; in home training; board and train programs; boarding; grooming; and canine
security services (hereinafter, “K9’s Services”); and
WHEREAS, Customer understands and acknowledges that K9’s Services have inherent
dangers associated with them, including the risk of serious bodily injury, or death, due to the
unpredictable nature of dogs and their possible aggressiveness or vicious propensities toward
people and/or other dogs; and
WHEREAS, Customer understands and acknowledges that attendance at, or
participation in, any dog related event at K9’s facilities, or under the guidance of K9 at other
locations, is subject to the serious risk of harm to Customer, his/her/its dog(s) and to other
persons and dogs, even when the utmost care and precautions have been taken, and
WHEREAS, Customer has specifically agreed to purchase one or more of K9’s Services,
participate in, or observe, one of K9’s Services or events, knowing full well and understanding
the special risks inherent therein, and K9 has agreed to provide said Service(s) to Customer and/or to allow Customer’s participation in or presence during said Service, but only upon the express condition that Customer execute this Agreement prior thereto and agrees to be bound by
the terms and provisions set forth below.
NOW, THEREFORE it is agreed between the parties as follows:
ASSUMPTION OF RISK
● CUSTOMER HEREBY EXPRESSLY ASSUMES ALL RISK OF HARM ASSOCIATED WITH
ANY AND ALL OF K9’S SERVICES.
● CUSTOMER HEREBY EXPRESSLY ASSUMES FULL RESPONSIBILITY FOR ANY RISK
OF BODILY INJURY, DEATH, AND/OR PROPERTY DAMAGE TO ANY PERSON AND/OR
INJURY OR DEATH TO CUSTOMER’S DOG(s), ARISING OUT OF ANY OF K9’S
SERVICES, AND REGARDLESS OF ANY NEGLIGENCE ON THE PART OF K9
CONTRIBUTING THERETO (except for its “gross” negligence).
RELEASE/WAIVER OF CLAIMS
● CUSTOMER HEREBY EXPRESSLY RELEASES, WAIVES, AND DISCHARGES K9, ITS DIRECTORS, OFFICERS, EMPLOYEES, INSTRUCTORS, HANDLERS, APPRENTICES,
AGENTS AND/OR REPRESENTATIVES FROM ANY LIABILITY FOR ANY AND ALL
CLAIMS, OF WHATSOEVER NATURE, THAT MIGHT ARISE FROM ANY OF K9S SERVICES, INCLUDING ANY CLAIM INVOLVING K9’S OWN NEGLIGENCE (except for its “gross” negligence).
● CUSTOMER HEREBY EXPRESSLY AGREES TO INDEMNIFY AND HOLD HARMLESS K9, AND ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, INSTRUCTORS,
HANDLERS, APPRENTICES, AGENTS, REPRESENTATIVES, AND/OR INSURANCE
CARRIERS, AND EACH OF THEM, FROM ANY LOSS, LIABILITY, OR DAMAGE,
INCLUDING LITIGATION EXPENSES AND ATTORNEY’S FEES, ARISING OUT OF ANY
OF K9’S SERVICES, WHETHER OR NOT CAUSED OR CONTRIBUTED TO BY K9’s OWN
NEGLIGENCE (except for its “gross” negligence).
● CUSTOMER HEREBY ACKNOWLEDGES THAT HE/SHE/IT HAS FULLY READ AND UNDERSTANDS THE TERMS OF THIS ASSUMPTION OF RISK, RELEASE AND WAIVER
OF LIABILITY AND INDEMNITY AGREEMENT. THE CUSTOMER FURTHER ACKNOWLEDGES THAT HE/SHE/IT HAS GIVEN UP SUBSTANTIAL RIGHTS BY
SIGNING IT, AND HAS DONE SO FREELY AND VOLUNTARILY AND INTENDS THAT HIS/HER/ITS SIGNATURE BE AN EXPRESS ASSUMPTION OF RISK, AND
UNCONDITIONAL RELEASE/WAIVER OF ALL LIABILITY AND INDEMNITY
AGREEMENT, TO THE GREATEST EXTENT ALLOWED BY LAW.