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Shipping Notes
For the best shipping value on frozen foods, please purchase a minimum of 30 lbs of any combination of frozen products.
For the lowest overall shipping cost please place a separate order for non-frozen products.
Frozen items will only be shipped out Monday and Wednesday so that we can ensure they arrive without a weekend delay. Orders must be placed by 4:00pm on Wednesday or they will ship the following Monday.
We cannot guarantee that orders will arrive completely frozen. While we do our best to make sure that your order is packed with enough insulation and coolant to keep your order cooled throughout transit time, we, unfortunately, cannot control delays caused by shipping companies.
If your order arrives thawed, you can re-freeze it with no problem or use it as an opportunity to separate the frozen items into portions and then re-freeze them. There is no problem when thawing and re-freezing raw meat used for pet food.