Forms & Policies

Our Policies

Rules

  • ALL dogs entering the facility must be up to date on Rabies, DA2PP, and Bordetella vaccines; please bring proof of vaccinations with you; Bordetella must be done within the last 6 months
  • Dogs must be on a leash unless instructed by a Maximum K9 employee
  • Dogs may not interact with each other without permission from an instructor
  • Humans are not allowed on any of the training equipment
  • Owners are responsible for cleaning up after their dog both inside and outside the facility; failure to do so may result in removal from the facility
  • Children must be accompanied by a responsible adult and act in a controlled manner; yelling and running upsets and excites many dogs
  • Nobody is allowed in the kennel area without a Maximum K9 employee
  • When touring the kennels, do not attempt to interact with any dogs that are staying with us

Initial

Media Policy

At any time during training we may take pictures or videos of the training process. This media may be put on social media or for marketing purposes.

Initial

Training Packages

In order to schedule training packages or lessons payment must be received in full.

Initial

Board and Train

To schedule a board and train you must leave a 50% deposit, the remainder of the balance must be paid upon drop off. Food is not included in your dog’s stay so please bring enough food to last at least 3 meals passed the expected completion date.

Initial

Boarding

To schedule boarding you must leave a 50% deposit, the balance must be paid upon dropping your dog off. Maximum K9 requires 3 days notice to cancel boarding, if you do not give the required notice you forfeit your deposit. During holiday weeks, we require 7 days notice to cancel boarding otherwise you forfeit your deposit. You must give an exact end date to your dog’s boarding stay; if you must leave the dog with us for longer than originally scheduled, we require 48 hours notice and this is subject to our kennel availability. Dogs must be picked up by the scheduled time, if you cannot pick up the dog on time you must inform us as early as possible and we reserve the right to charge additional boarding fees. You are responsible for your pet’s food, please be sure to bring at least two extra servings of food in case you cannot pick your dog up on the scheduled day. All pick-ups or drop-off on holidays must be during scheduled business hours.

Initial

Pet Abandonment

If you do not contact us within 7 days of your dog’s scheduled end of boarding, we reserve the right to bring your dog to a shelter or rescue. All fees incurred over this time will be the responsibility of the owner, as are any fees involved with turning the dog over to the shelter or rescue.

Initial

Cancellation and No/Show Policy

In an effort to accommodate as many clients as possible we require at least 24 hours notice if you need to cancel a training; if you do not give us at least 24 hours notice, you will forfeit that session. Emergencies will be handled on a case by case basis. In turn we will also afford you the same courtesy of providing as much notice as possible if we need to cancel your appointment. Boarding and board & train appointments must be cancelled with at least 7 days notice in order for us to refund your 50% deposit.

Initial

Grooming

Please give us 24 hours notice if you need to cancel your appointment and call us as soon as possible if you will be late for your appointment. Owner is responsible for providing clear instructions for the groomer. Please inform us if your dog has fleas; there will be a minimum of $15 for flea treatment. Owner understands that excessive coat matting may result in extra fees and extra grooming time.

Initial

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Initial

Shipping Frozen foods

Frozen foods will only be shipped out Monday-Thursday to prevent weekend delays.

WE CANNOT GUARANTEE THAT ORDERS WILL ARRIVE FULLY FROZENWhile we do our best to make sure that your order is packed with enough insulation and coolant to keep your order cooled throughout transit time, we unfortunately cannot control delays caused by shipping companies. If your order arrives thawed, you can re-freeze it with no problem or use it as an opportunity to separate the frozen items into portions and then re-freeze. There is no problem when thawing and re-freezing raw meat used for pet food.

If interested in shipping in bulk (500lbs +) please contact us
In store pickups are always welcome.

 

Initial

Returns Policy

The customer may return any nonperishable unopened item within 14 days of delivery for a refund minus a 20% restocking fee. The customer is liable for all freight costs. If the return is due to our company error (you received an incorrect or defective item, etc.) we will refund 100% of customers cost plus any freight charges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Initial